Help / FAQ

When you shop online, you save a lot of time because you don't have to go to the mall and back. You can shop whenever and anywhere you choose no matter whether you are in a different province.

When shopping online, each online sale involves less overhead, every online store may offer better discounts than their physical counterparts. Even if the company has physical locations, an online transaction is exempt from the expenses that must be accounted for in retail sales.

Shopping online is popular because it provides anonymity and eliminates the need for personal interaction.

Cash on delivery is allowed when shopping online, depending on the number of products bought and the prices of those products. For items below the price of R2000, cash on delivery is allowed.

There is no one specific browser that one need to use. ShopHub support all major modern browsers.

Visa and Mastercard credit and check cards are the most widely used and trusted online payment options in the world. Personalised cheque cards can be used to make online purchases and pay for products and services with cash or cheques at any merchant.

Stores available on the ShopHub store website are Grocery stores, Liquor stores, Pet stores and pharmaceutical stores.

Yes, you do need an account to be able to monitor your online activities at all times and for easy access.

To distinguish oneself from another, each user has to create an account to keep their record separate from everyone else’s.

Yes, there is a means to accomplish this. You must first input your username and password, and then select Edit Information or Change Username or Password. Then you make your modifications and press a Save or Submit button.

If you go to forgotten password, you will be able to recreate a new password to login, a link will be sent to you using the email used when creating the account, that link is the one that will direct you to a page to create a new password.

Go to ShopHub website and log in or establish an account. You may begin shopping after signing up by picking all of the things you desire and putting them to your cart.

At this point the only forms of payment accepted for this service are cheque, credit/debit cards, bank transfers, ewallet, direct deposit , cash.

Depending on what was purchased, each order can be scheduled for pick up as soon as 2 hours after checkout.

With a delivery time of 2-4 hours, depending on your area and where the delivery is coming from.

As soon as the person shopper begins doing the shopping, an email or SMS will be sent to the customer, also when the shopper is done with the shopping. You can arrange when to pick up the order or where it can be delivered. There will be pick up time slots to pick from convenient for you. 

On a public holiday, pick-up hours may be different. On typical days, pickup is from 9 a.m. to 8 p.m. Orders for same-day pickup must be placed between 3 and 5 p.m. (for 7:30 pickup)

Pickup hours on holidays varies from 9 a.m. to 4 p.m. Orders for same-day pickup or delivery must be placed between 12 and 2 p.m. (for 3.30 pickup)

There are reserved parking spaces in front of the store for delivery cars and those who are there to collect. Your personal shopper will deliver your order to your vehicle.

You can apply as a full-time or part-time shopper or as an in-store shopper. You'll receive an e-mail with instructions on how to apply for your selected role after passing a background check.

You can call or text the shopper when you are on the way to pick up the order and when you arrive. Phone numbers are usually provided with the grocery list. The shopper will bring the grocery to your parking areas as soon as possible.

It will depend on the order placed , for example alcohol will charge more compared to other grocery items, when assigning or requesting for a shopper, service prices per item types will be outlined.

YES! You will still be able to earn points to your store cash back Card same as if you were shopping in the store.

Per your order/command, as you are able to communicate with the shopper while doing the shopping. You can track the status of their purchasing with the ShopHub delivery app and communicate with the person in charge of the shopping, the "shopper," at any time using the ShopHub app or website.

The store will hold the items for a certain period of time. At that time lapses, the items will be restocked back to their respective shelves. However you will be charged the restocking fee and the shopper’s service fees.

A mobile app is available on the App store and Google play.